Frequently Asked Questions
Everything you need to know about your Esencia beauty journey.
Are Esencia products suitable for sensitive skin?
Yes, all our formulas are dermatologist-tested and crafted with botanical extracts designed to be gentle on sensitive skin. However, we always recommend a patch test before full application.
Does Esencia test on animals?
Absolutely not. Esencia is proud to be 100% cruelty-free. We do not test our finished products or ingredients on animals, nor do we work with suppliers who do.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days. Once your order is dispatched, you will receive a tracking number via email to monitor your package's progress.
What is your return policy for opened products?
We offer a 30-day satisfaction guarantee. If a product doesn't work for your skin type, you can return it within 30 days of purchase for a full refund or store credit, even if it has been opened.
Are your packaging materials recyclable?
Sustainability is core to our mission. Our glass bottles are recyclable, and our shipping boxes are made from 100% post-consumer recycled paper printed with soy-based inks.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.