Returns & Exchanges
At Esencia, we want you to be completely satisfied with your beauty ritual; if a product doesn't meet your expectations, you may return it within 30 days of purchase. Please ensure items are in their original packaging and gently used or unopened to qualify for a full refund.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Pack with Care
Securely place the products in their original box, ensuring all lids are tightened to prevent leakage during transit.
Attach Shipping Label
Print the prepaid return shipping label provided via email and affix it clearly to the outside of your package.
Receive Your Refund
Once our team inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing